Veterinary Urgent Care of the Desert Launches Virtual Lobby System for Pet Emergency Services

VUCD is an AAHA-accredited facility, which has introduced text-based check-in to reduce wait times.

VUCD Launches Virtual Lobby System

Palm Desert, CA, United States, 13th Oct 2025 – Veterinary Urgent Care of the Desert (VUCD), an AAHA-accredited urgent care facility serving the Coachella Valley, has introduced a virtual lobby system. This system allows pet owners to check in remotely and receive text notifications when it is their turn. Instead of waiting in the clinic’s reception area, clients can join the waitlist from home. They receive real-time updates via text, so they arrive exactly when their pet is ready for examination.

With this innovative virtual lobby, Veterinary Urgent Care of the Desert improves the veterinary experience across the Coachella Valley. It not only makes urgent care visits easier but also more comfortable for pets and their families, while simultaneously minimizing stress and wait times.

Reducing Stress For Pets

Dr. Kirstie Boyd, Medical Director at VUCD, said, “Our Virtual Lobby reduces stress for pets and families because it gives owners the flexibility to check in from home.”

By allowing clients to check in online and wait anywhere, the system reduces the time pets spend in crowded waiting rooms. As a result, this approach lowers anxiety for animals and provides a calmer, more controlled environment for both pets and owners. Moreover, it ensures a smoother experience for families.

Convenient Pet Care Experience

“As the Valley’s only locally owned hospital focused solely on urgent care and advanced surgery, we prioritize high-quality medicine and a smoother client experience,” added Dr. Boyd. “The Virtual Lobby ensures a calmer and more convenient visit for pets and their families.”

VUCD offers same-day urgent care, advanced surgical procedures including orthopedic and soft-tissue surgery, and employs innovative technologies to deliver prompt, effective treatment. Therefore, these services ensure pets receive the care they need exactly when they need it. In addition, the Virtual Lobby further enhances convenience and efficiency for clients.

Contact Veterinary Urgent Care

For more information, visit www.vucd.vet or call 760-851-0668.

Company Details

Organization: Veterinary Urgent Care of the Desert

Contact Person: Veterinary Urgent Care of the Desert

Website: https://vucd.vet

Email: Send Email

Contact Number: +17608510668

City: Palm Desert

State: CA

Country: United States

Release Id: 13102535311