Excite Media, a leading digital marketing agency based in Brisbane, has emerged as one of the city’s top workplaces thanks to its commitment to fostering a thriving company culture. By leveraging Employee Net Promoter Score (eNPS) as a key metric, Excite Media is setting the standard for workplace satisfaction and operational excellence in the digital marketing industry.
Excite Media’s vision is clear: “To be Australia’s most recommended digital agency.” This mission isn’t just about delivering exceptional results for clients; it’s about cultivating a workplace where employees feel valued, supported, and inspired to excel. By emphasising team happiness and client satisfaction equally, Excite Media has built a foundation of success rooted in its people-first approach.
“Measuring our team’s happiness is critical to achieving our vision,” says Karl Paustian, Head of Team Success at Excite Media. “When our team thrives, so does our ability to deliver exceptional service to our clients.”
Excite Media employs eNPS to gain actionable insights into its workplace culture. This globally recognised metric, designed to measure employee satisfaction, asks one critical question: “How likely are you to recommend us as a place to work to your friends and family?”
Team members anonymously rate their responses on a scale from 0 to 10, which categorises them as Promoters (9-10), Passives (7-8), or Detractors (0-6). By analysing these scores, Excite Media identifies opportunities to improve its culture and address team concerns proactively.
The company’s goal? An eNPS score of 80—a benchmark that would place Excite Media in the top 1% of workplaces globally, according to Officevibe, the platform used to gather feedback.
Officevibe sends weekly surveys to Excite Media’s team, collecting feedback on everything from workload to management and pay. The results offer a real-time snapshot of how the team feels, allowing leadership to implement meaningful changes.
“eNPS is more than just a number,” says Paustian. “It’s about understanding the experiences behind the data and taking tangible steps to ensure our team feels heard and valued.”
Excite Media’s focus on eNPS has earned it a reputation as a great place to work and collaborate. By prioritising transparency, responding to feedback, and fostering a supportive environment, the agency not only strengthens its internal culture but also enhances its ability to create an exceptional client experience.
“Our commitment to our people directly translates into the results we deliver for our clients,” adds Paustian. “When our team is engaged and motivated, it’s reflected in the work we do and the relationships we build.”
To learn more about Excite Media and its services in Brisbane, visit their website.
About Excite Media
Excite Media is a Brisbane-based digital marketing agency specialising in innovative, results-driven solutions for businesses of all sizes. With a focus on exceptional client experiences and a people-first culture, Excite Media has become a trusted partner for brands seeking to elevate their online presence.
Media Contact
Organization: Excite Media
Contact Person: Scott Maynard
Website: http://www.excitemedia.com.au
Email: Send Email
City: Brisbane
Country: Australia
Release Id: 23122421729