iCallify announced the launch of a cutting-edge multi tenant call center solution to define a clear path to superior customer satisfaction. This solution aims to provide a feature rich solution with centralized administrative control over customer care campaigns.
Ahmedabad, Gujarat, India, 27th Oct 2023, King NewsWire – iCallify is one of the most popular call center solutions that are developed with cutting edge technologies and intelligent algorithms to empower different business operations. The company offers various solutions to empower diverse call center campaigns. By continuing the custom of coming up with innovative and useful solutions, the company has introduced a multi tenant call center solution.
As per the shared details, this call center multi tenant software is built with custom and exclusive features to support different customer care campaigns. These features will help businesses to define a clear path to superior customer experience. It will help in building a solid relationship with clients and provide them with personalized assistance, which will reflect overall customer experience and customer satisfaction.
The spokesperson of the company announced that this solution will have the following features:
- Multi tenancy support
- Multilingual platform
- Call center billing system
- Real time call monitoring features
- Call controls and telephony features
- Supervisory features for quality control
- Automated call distribution features
- Auto dialers
- Manual dialer
- Call script
- Integrated CRM system
- Reports
- And more
“We are delighted to announce the launch of this multi tenant call center solution. It is built to benefit large scale call centers and businesses to enhance the performance of its customer satisfaction campaigns. This system lets businesses and call centers create a network of centrally administered systems. The headquarters or main call center office can assign and revoke features to tenant accounts provided to different call center branches. The call center billing system will also help in keeping resource utilization under control”, shared the spokesperson of the company.
According to the shared details, the company is all set to list its name on the list of top multi tenant solution providers with its recent launch of the software. The company is going to provide the required support to help businesses provide a universal experience to clients. They will use the same software across all branches worldwide, which will have the same features. It will also let businesses ensure that agents can provide excellent customer experience.
The company announced that along with all standard features, the company will also provide the required integrations with solutions like a CRM system, IP PBX solution, database, etc. All these integrations will help in building a consolidated software solution that can be used to provide a universal customer experience using personalized details. It also helps in enhancing resource utilization and boosting performance.
“Customer care is one of the most vital business operations in the call center business. Even in other industry verticals, customer care has become necessary for retail clients. In a company with multiple branches, it becomes difficult to administer customer care jobs vigilantly. The call center multi tenant software can help in enhancing customer care campaigns with its best features. We have developed the most powerful solution to help businesses with a reliable system”, shared the spokesperson of iCallify.
About iCallify
It is one of the best multi tenant solution providers that offer different types of solutions to manage inbound, outbound, and blended campaigns. The company also comes up with innovative solutions to manage sales, customer care, and similar campaigns. Along with the best call center solution, the company will provide a multi tenant solution.
Media Contact
Organization: iCallify: Intelligent Call Center Software
Contact Person: Arpit Modi
Website: https://icallify.com/
Email: sales@icallify.com
Address: 507, Lilamani Corporate Heights, Chandramauli Society, Bhimjipura, Nava Vadaj
City: Ahmedabad
State: Gujarat
Country: India
Release Id: 2710237389